Help without the runaround.
Account, ride, order, delivery, driver, courier, merchant, privacy and safety support.
Account & login
Login, email verification, account access and reviewed profile information.
Rides
Trip records, booking/request questions, pickup information and ride-related support.
Food orders
Order status, restaurant information or delivery support for an eligible order.
Courier deliveries
Pickup, drop-off, delivery activity and courier service questions.
Driver / Courier / Merchant
Application, verification, reviewed identity or account-change questions.
Privacy & deletion
Request account deletion, understand retention or contact privacy support.
Send the detail that helps.
Include the email on your LetsGoRide account, the relevant ride/order/delivery reference if you have one, and a short explanation. Never send your password or one-time verification code.
Account changes
Reviewed driver, courier and merchant identity changes may require support review and re-verification.
Safety reports
Describe what happened and include relevant trip/order/delivery details. For immediate danger, contact local emergency services.
Privacy requests
Use your account email where possible so we can verify that the request belongs to you.
Still need us?
Email LetsGoRide Support directly.