1. Contact support
LetsGoRide support can help with your account, rides, verification, and safety questions. We aim to review support messages as soon as possible. Response times may vary.
2. What we can help with
- Account access.
- Email verification.
- Password reset.
- Profile details.
- Phone number updates.
- Ride requests.
- Driver trip posting.
- Driver verification.
- Support messages.
- Safety reports.
- Account deletion requests.
- Privacy questions.
3. Safety and urgent issues
LetsGoRide support is not an emergency service. For immediate danger, road accidents, threats, or crime, contact local emergency services or law enforcement first. After you are safe, you can also report the issue to LetsGoRide support.
4. Driver verification support
Drivers can contact support if documents were rejected, they need to update files, or they need help understanding verification requirements.
5. Account deletion
Users can request deletion inside the app or contact support. Some records may be retained for safety, fraud prevention, dispute handling, legal, or operational reasons.
6. Privacy support
Users can contact support for questions about personal data, phone privacy, verification documents, account records, and deletion requests.
7. Before contacting support
To help us review your request, include your account email, route or ride details if relevant, screenshots if helpful, and a short description of the issue.
Do not send passwords or one-time verification codes to support.