Privacy Policy

1. Scope and who we are

LetsGoRide is a Zimbabwe-focused mobility and local-services platform. It supports customer, driver, courier and merchant experiences. The iOS app is published under the LetsGoRide listing by Wisewave Sp. z o.o.; the service is operated under the LetsGoRide brand. In this policy, “LetsGoRide”, “we”, “us” and “our” refer to the LetsGoRide service.

This policy applies to the LetsGoRide mobile apps, website, support channels and related platform services.

2. Data we collect

We collect only the categories reasonably needed to provide, secure and support the service. Depending on your role and the features you use, this can include:

• Account and contact data: name, email, phone number, city/service area, profile photo, profile details and account role.
• Authentication and security data: password hashes, verification status, session records, reset records, login timestamps, IP/security signals and fraud-prevention records.
• Location and address data: pickup/drop-off coordinates, selected addresses and location used when you choose a point on the map or during eligible active ride/delivery flows.
• Ride data: routes, dates, seats, requests, pickup/drop-off information, fare or contribution details, trip status and activity history.
• Food and courier data: restaurant/order details, delivery addresses, courier pickup/drop-off information, order/delivery status and related activity records.
• Driver/courier verification data: identity, licence, vehicle and other verification documents or review information required for the relevant role.
• Merchant data: store/business identity details, registration/review information, restaurant information, menu data and operating settings.
• Support and safety data: in-app support messages, reports, complaints, review notes and evidence that you choose to provide.
• Device and notification data: app/device information, push-notification tokens, crash/error information and basic operational logs.
• Payment-related records: amounts, payment status and transaction references when a payment feature is used. Payment credentials are handled according to the payment method/provider shown in the app.

3. How we use data

• Create, authenticate and secure accounts.
• Provide rides, food, courier, merchant and partner workflows.
• Match or coordinate users where a service requires it.
• Display and confirm pickup, drop-off, route and delivery information.
• Review driver, courier and merchant eligibility or verification information.
• Send service, verification, security and notification messages.
• Provide customer support, investigate safety reports and resolve disputes.
• Prevent abuse, account takeover, spam, fraud and unauthorised access.
• Maintain platform reliability and comply with applicable legal obligations.

Where applicable, processing is based on providing the service you request, our legitimate interests in operating and protecting the platform, legal obligations, or your consent for device permissions and other consent-based features.

4. Location information

LetsGoRide can request location access when location is needed for features such as selecting your current pickup point, choosing a precise handoff location, or supporting an active ride or delivery. You can deny location access and use manual location selection where the product allows it.

We do not intend to track your location continuously when no location-dependent service is active.

5. Identity and verification documents

Driver, courier and merchant roles may require additional verification. Verification documents are sensitive and are not intended for public display. Access is restricted to authorised review/support workflows and protected delivery paths.

Ordinary customers do not receive access to another person’s identity documents. A “verified” or approved state indicates that LetsGoRide completed the relevant review workflow; it is not a guarantee of future conduct or service quality.

6. When information is shared

We may share limited information with another user when it is necessary to complete a confirmed service. For example, a driver or courier may need pickup, destination, name or contact information to coordinate an active trip or delivery. We do not make private verification documents publicly available.

We may also disclose information when required by law, to protect users or the platform, to investigate fraud or safety incidents, or as part of a lawful corporate transaction.

7. Service providers

LetsGoRide relies on specialist providers for infrastructure such as cloud hosting, databases, media/document storage, email delivery, maps/geocoding, push notifications, security and app distribution. These providers process data only for the services they supply to LetsGoRide and under their own contractual/security obligations.

8. Sale of personal data and targeted advertising

LetsGoRide does not sell personal data. The app is not designed around behavioural advertising or the sale of user profiles to advertisers.

9. Data retention

We keep personal data only for as long as reasonably necessary for the purpose it was collected, to operate active accounts, resolve support/safety matters, protect the platform, meet accounting or legal requirements, and handle disputes or fraud prevention.

Retention periods vary by data category. When information is no longer needed, we delete it, de-identify it, or restrict it from ordinary product use where continued retention is legally or operationally necessary.

10. Account deletion

If you created a LetsGoRide account, you can initiate account deletion from Account → Delete Account in the app, or use our external account-deletion page.

External deletion request: letsgoride.site/delete-account

Deletion removes the account and associated personal data that LetsGoRide no longer needs. Limited records may be retained where required for legal obligations, safety, fraud prevention, disputes, accounting or security. Retained information is not kept for ordinary profile use.

11. Security

We use technical and organisational controls intended to protect personal data, including authenticated access, role-based authorisation, server-side session controls, password hashing, restricted document access, validation of uploaded files, rate limiting and security logging. No internet service can guarantee absolute security.

12. Your privacy choices

Depending on applicable law, you may have rights to access, correct, delete, restrict or object to certain processing of your personal data, or to request a copy of information associated with your account.

Some verified driver, courier or merchant identity fields are intentionally not self-editable after review. If you need to correct reviewed identity information, contact LetsGoRide Support so the change can be handled safely and any required re-verification can occur.

13. International processing

LetsGoRide users may be in Zimbabwe while service providers or infrastructure may operate in other countries. Where personal data is processed across borders, we use appropriate contractual, security and access controls required by applicable law.

14. Younger users

LetsGoRide is not designed as a service for children who cannot legally enter into the relevant transport, delivery or commercial arrangements. If local law requires parental or guardian consent for a younger user, the service should be used only with the required permission and supervision.

15. Changes to this policy

We may update this policy when the service, law or our data practices change. The current version and effective date will remain available at this URL.

16. Contact

Privacy, account and data requests can be sent to support@letsgoride.site.

For account deletion, use the dedicated deletion page.